Policies and Procedures

Have questions? Contact us at [email protected]

Course Access Duration

Access to course material extends for 1 year (365 days) from the time of enrollment, unless otherwise specified.

1 Time Course Extension

Need more time to complete a course? We offer a 1-time per course 3-month extension. Contact us a [email protected] for more information or to request an extension. 

Attendance Requirement

Attendance of this webinar is determined by being present for at least 90% of the live webinar session.

If the attendance requirement is NOT met, then users will be unenrolled in the Webinar online course approximately 1 hour after the webinar concludes. They will receive a redemption code for the async course, to be created within the next few months, containing the information covered in this webinar.

If the attendance requirement is met, the user will remain enrolled in the Webinar Course. Approximately 1 hour after the live course concludes, the Evaluation and wrap-up lesson will unlock, allowing users to complete the course and obtain their Webinar Certificate. Additionally, once edited by SFG, the recorded webinar video will be uploaded into this course for attendees to review should they desire.

Webinar Access Duration

Attendees:

Access to webinar course material extends for 1 year (365 days) from the time of enrollment, unless otherwise specified. 

Non-Attendees:

Access to webinar course material extends until time at which missed attendance is determines, at which time user is un-enrolled from course. They will instead receive a redemption code for the on-demand version of the course.

Payment Options

On this site, checkout goes through Paypal. 

If for any reason you are unable to pay with Paypal, you may contact us at [email protected] and request an online invoice for your desired course/webinar. At the time the invoice payment is received, we will manually enroll you in the course/webinar. 

Alternately you can send in a personal check, made payable to:

The Steve Frankel Group, LLC

Address:

282 Cedar Ridge Dr, Rio Vista, CA 94571

Payment Privacy

We at the Steve Frankel Group, LLC, do not obtain, save or store any payment information when you place your orders. All payments are processed through a 3rd party payment processor.

APA Approved CE Sponsor

The Steve Frankel Group, LLC is approved by the American Psychological Association (APA) to sponsor continuing education for Psychologists.

Courses approved by the APA are also approved by the California Board of Behavioral Sciences (BBS) for its licentiates' CE license renewal requirements.

EMDRIA Approved Courses

SFG is an approved EMDRIA International CE Credit Provider, #15002 and maintains responsibility for its EMDR courses’ programs and contents in accordance with EMDRIA Standards.

All of our posted EMDR courses and webinars are EMDRIA Approved and will have an approval number (EC) #15002-[Unique Number]. 

Professionals in Other Jurisdictions

Unsure if our CE Credits will apply to your license requirements? Often they will, but the best practice is to check with your licensing board.

Our course abstract, goals and other relevant information they will need is always available on the course/webinar enrollment page. 

JCC Approved CCE Courses

Our CCE (Child Custody Evaluator Courses) all have been approved by the Judicial Council of California. 

This means that for each course, the course outline or agenda for Child Custody training will have been approved as corresponding to subject areas specified in California Rules of Court.

Privacy Policy

We do not sell or provide user information to any 3rd parties. 

User information is stored on our private servers and seen only by employees of the Steve Frankel Group, LLC, as needed for administrative purposes. 

Course/Webinar Content

The content of each course/webinar is the intellectual property of the presenter(s) of said course/webinar. Any unattributed use of this content or copying of the videos is prohibited. 

Presenters do their best to reference and properly attribute all resources and references used in the creation of their course.

Sandra Paulsen's Courses

By Registering for Dr. Paulsen’s webinars, or shopping and/or purchasing an SFG on-demand course presented by her, your acceptance of these copyright terms is implied and acknowledged:

©2015-2025, Sandra Paulsen, Ph.D., ALL Rights Reserved, including, but not limited to all course and training intellectual property such as course content materials, including cartoons, charts and illustrations, dramatization videos, anonymized client-consented recordings, and all other writings as defined by Washington State Evidence Code, Rule 1001 (a)-(d), regardless of the manner in which the record was stored.

By your registration, exposure to, or purchase of Sandra Paulsen’s reserved copyright claims, your continued use of the SFG website and/ Zoom account/YouTube/FaceBook/Twitter/Instagram accounts following the posting of this policy will be deemed your acceptance of those changes.