Learning the System

Tutorials

Learn about how to use the website and various actions regarding your account and certificates.

How To: Use Our Website

Redeeming Coupon Codes

Why am I not getting any email notifications?

Some email networks - usually .edu or .gov emails - have security settings that automatically block our emails.

In order to ensure you recieve course updates, zoom links, etc., we recommend the following:

  • Go to "My Account/Profile" and edit your email address to be a personal email address instead of a work/school email

  • Contact [email protected] to request we send a test email to you, so you can check if the change has worked

  • Make sure to check your Junk folder!

Accessing Your Certificates

How do I update my certificates?

After a change in name or license number, you may wish to update your certificates to reflect this change. Here is how.

  • Go to "My Account/Profile" and edit the name/license # field to reflect the changes

  • Contact [email protected] and request certificate updates

  • Once the updates are confirmed, visit "My Account/Certificates" and view your updated certificates!

Don't want to use PayPal?
How to order without going through PayPal

We are always willing to help ways to support our customers, and that includes helping you pay in ways that you are comfortable with. While on this site we only accept payment via Paypal at this time, there are other ways you can pay!

  • Pay via online invoice
    Email us at [email protected] to request an invoice. Include with the email this information: Your name, email address, and the course(s) you wish to enroll in.
  • Pay via personal check
    Make checks payable to "The Steve Frankel Group, LLC" and mail to: 282 Cedar Ridge DR, Rio Vista, CA 94571. Include with the check this information: Your name, email address, and the course(s) you wish to enroll in.
  • Once alternate payment is received we would provide a redemption code for the course(s) in question.