The Steve Frankel Group, LLC

All cancellations must be requested in writing from the email used to register and will be confirmed in writing by THE STEVE FRANKEL GROUP, LLC. Notice should be emailed to [email protected] .

Any cancellation request made by 30 DAYS before a training course's start date will receive a refund minus $150 administration fee. The training course's start date is defined as Part 1's start date for a Full Course/Refresher Course Cancellation, or Part 2's start date for a Part 2 Course Cancellation. After those dates, no refunds will be made, but you may transfer to a different training location, if space allows, for a $150 administration fee. This includes cancellations due to weather, related issues, or any other reason.  NOTE: There will be no refunds, under any circumstances, for withdrawals after the beginning of the training program.

Once the training starts there are no transfers or refunds allowed. In the case of an emergency, illness, or other issue, SFG may allow the training dates to be made up, at the sole discretion of SFG for $250 per day missed. Any partial day missed will be counted toward a full day. Missing more than one day or partial day could result in immediate dismissal from the training program and forfeiture of all tuition paid.

If you choose to begin training with the online training that is considered the beginning of your training.

If you do not attend the training there will be no refunds, transfers or make-up allowed.

If you are more than 10 minutes late or leave more than 10 minutes prior to the end of the training, you may be allowed to make up the “consultation” portion of what you missed with an additional fee. A minimum of 20 minutes will be required to be purchased to make up the time.

There is no partial credit given for any portion of the training completed if you do not complete the entire training.

THE STEVE FRANKEL GROUP, LLC and TAPIA COUNSELING AND PSYCOLOGICAL SERVICES are not responsible for any damages or expenses, including travel or otherwise due to any cancellations. If we cancel the training, you will be notified and issued a refund. TAPIA COUNSELING AND PSYCHOLOGICAL SERVICES has the right to reschedule the training; if that happens SFG will waive the transfer fee to change to different training dates.

To submit a cancellation request, email us at [email protected] or press the button below. Within the email, include your order number, your name and if you are requesting a cancellation for one or both parts of the training course (if applicable).